Contact Us
Thank you for choosing Jakarta Pet House. We’re here to help with any questions, concerns, or feedback about our pet supplies, orders, or website experience. Our dedicated team strives to respond to all inquiries within 24 business hours.
Get in Touch
Email: support@shop.jakartapethouse.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM WIB; Saturday, 10:00 AM–4:00 PM WIB (Closed on Sundays and Indonesian public holidays)
Quick Links
Frequently Asked Questions
Before reaching out, you may find answers in our FAQ section or About Us page. Common topics include order tracking, returns, shipping policies, and product availability.
For Order-Specific Inquiries
Please include your order number and relevant details when contacting us via email. This helps us serve you faster and more accurately.
Last updated: March 15, 2025