About Us
Welcome to Jakarta Pet House — your trusted online destination for premium pet supplies, nutrition, and care products across Indonesia. Founded in 2018, we are a Jakarta-based e-commerce platform dedicated to supporting the health, happiness, and well-being of pets and their loving owners.
Our Mission & Values
Our mission is simple: to empower pet owners with high-quality, vet-recommended products, reliable information, and compassionate service — all delivered with speed and care. We uphold values of integrity, empathy, sustainability, and continuous learning — ensuring every pet receives the love and support they deserve.
What Sets Us Apart
- Curated Product Selection: Every item — from premium dry and wet food to grooming tools, supplements, and eco-friendly toys — is carefully vetted for safety, efficacy, and ethical sourcing.
- Local Expertise, Global Standards: Our team includes certified pet nutritionists and animal care specialists based in Jakarta, collaborating with international brands and local Indonesian manufacturers.
- Community-Centered Support: We offer free pet care guides, live chat with pet wellness advisors, and regular webinars on topics like nutrition, behavior, and preventive health.
Our Commitment to Responsibility
We believe responsible pet ownership begins with education and access. Jakarta Pet House partners with animal welfare organizations across Indonesia — including Jakarta Animal Aid Network (JAAN) and Bali Animal Welfare Association (BAWA) — donating 1% of every sale to spay/neuter programs, rescue operations, and shelter support. We also prioritize sustainable packaging and carbon-neutral shipping for all domestic orders.
Get in Touch
Have questions, feedback, or want to collaborate? Reach out to our friendly team at support@shop.jakartapethouse.com or visit our Contact Us page. We respond to all inquiries within 24 business hours.
Learn more about our policies: Privacy Policy, Terms & Conditions, and Disclaimer.
Last updated: March 15, 2025